Refund policy
At DELLOVA, customer satisfaction is important to us. However, to ensure fair practices, we have the following return policy in place.
Eligible Returns
Returns or replacements are only accepted if:
- The product received is damaged, defective, or incorrect.
- The return request is raised within 7 days of delivery.
Mandatory Unboxing Video
To process any return, replacement, or damage claim:
A clear and uninterrupted unboxing video recorded from the moment the sealed package is opened is mandatory.
Claims submitted without a valid unboxing video will not be accepted under any circumstances.
Non-Returnable Situations
Returns, refunds, or replacements will not be accepted for:
- Change of mind.
- Personal preference regarding color, size, or design.
- Minor variations in product appearance.
- Products reported after the 7-day return period.
- Claims submitted without a valid unboxing video.
Refund Process
Once the returned product has been inspected and approved, the refund (if applicable) will be processed to the original payment method within 5β7 business days.
Contact Us
For any return or refund assistance, please contact:
Email: support@dellova.in