FAQs
Frequently Asked Questions
Everything you need to know about your DELLOVA curation, shipping, and concierge services.
Orders & Shipping
When will my order ship and arrive?
We carefully pack and dispatch orders within 1–2 business days. Once dispatched, standard delivery typically takes 3–7 business days depending on your PIN code. You will instantly receive a live tracking link via SMS and email the moment your package leaves our studio.
How do I track my order?
As soon as your curation is handed over to our courier partner, an email and SMS containing your unique AWB tracking number and a direct portal link will be sent directly to your phone and inbox.
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is fully available on eligible orders and serviceable PIN codes across India. You can easily select your preferred payment option securely during checkout.
Is shipping free?
We are delighted to offer complimentary standard shipping on all prepaid orders across India, with zero minimum purchase requirements.
Returns & Refunds
What's your return policy?
We maintain a friendly 7-day return policy for unused items in their original packaging. Please note that claims regarding damaged, defective, or incorrect items require a mandatory, uninterrupted unboxing video recorded from the sealed package opening.
How do I start a return?
Initiating a return is seamless—simply message our concierge team on WhatsApp or drop us an email with your order number and relevant photos or unboxing videos.
When will I get my refund?
Once your returned item arrives back at our studio and passes our quality inspection, your refund is processed straight to your original payment method within 5–7 business days.
Products & Payments
How do I care for my product?
Specific care guidelines are detailed on individual product pages and included inside your package. If you need bespoke advice, our studio team is always happy to guide you.
What payment methods do you accept?
We accept all major credit cards, debit cards, UPI, net banking, popular mobile wallets, and Cash on Delivery (COD) over 100% secure, encrypted payment gateways.
Still need a hand?
Share your order number and our concierge team will sort it out instantly. Reach out via email, WhatsApp, or phone.