Frequently Asked Questions

Curated answers for a seamless shopping experience.

Orders & Delivery

When will my order arrive?

Orders are typically delivered within 3–8 business days, depending on your location:

  • Metros: 3–5 business days
  • Rest of India: 4–7 business days
  • Remote areas: 5–8 business days

Please note that delivery timelines may vary during peak seasons or unforeseen circumstances.

How do I track my order?

As soon as your order is shipped, we'll send you a tracking link via email or SMS.

You can use this link to track your order in real time. If you need any assistance, feel free to contact our support team.

What if I miss my delivery?

Our delivery partner will usually make multiple delivery attempts.

If all delivery attempts are unsuccessful, the package may be returned to us. You can also request a re-dispatch for a β‚Ή100 fee.

Will I get a refund if my order returns to sender?

Yes β€” we offerΒ free returns on all orders, and you’ll receive aΒ full refundΒ once the item reaches us.

This applies to both prepaid and COD orders, no deductions.

Do you offer free shipping?

Yes β€” we offer free shipping across India on all orders.

Do you ship across India?

Yes, DELLOVA currently ships to customers across India.

Returns & Replacements

Can I return or exchange my item?

We accept returns or replacements only if the product received is damaged, defective, or incorrect.

To be eligible, the request must be raised within 7 days of delivery, along with a clear and uninterrupted unboxing video recorded from the moment the package is opened.

Returns for change of mind, personal preference, or requests made after 7 days are not accepted.

I received something damaged β€” what should I do?

We're sorry to hear that.

Please contact us within 7 days of delivery at support@dellova.in and share:

  • Your order number
  • A clear unboxing video
  • Images of the damaged product (if required)

Our team will review your request and assist you accordingly.

Is an unboxing video mandatory for returns?

Yes. A clear and uninterrupted unboxing video is mandatory for all return, replacement, or damage claims.

Claims submitted without an unboxing video may not be eligible for approval.

How long do refunds take to process?

Once your return request is approved and the product is received (if applicable), refunds are usually processed within 5–7 business days.

The refunded amount will be credited to the original payment method used while placing the order.

Payments & Checkout

Is my payment secure on DELLOVA?

Yes. We use secure, industry-standard payment gateways like Razorpay, Cashfree, and PayPal to ensure every transaction is safe and protected.

Your payment details are encrypted and are never stored on our servers.

Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available on eligible orders across India.

For a more seamless experience, prepaid orders may enjoy exclusive offers and are often prioritized during processing.

What payment methods do you accept?

We accept all major payment methods, including:

  • UPI
  • Credit & Debit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (COD)

Our checkout is designed to be fast, secure, and seamless.