Return & Refund Policy
Return & Refund Policy
Customer Care & GuaranteesAt DELLOVA, customer satisfaction is important to us. To ensure fair practices, please review our official return and refund guidelines below.
7-Day Window
Return or replacement requests must be raised within 7 days of delivery.
Mandatory Video
Unboxing video recorded from the sealed package opening is required.
Studio Inspection
Returned products undergo thorough inspection before approval.
5–7 Days Refund
Processed to your original payment method upon approval.
Eligible Returns
Returns or replacements are only accepted if:
- The product received is damaged, defective, or incorrect.
- The return request is raised within 7 days of delivery.
Mandatory Unboxing Video
To process any return, replacement, or damage claim:
- A clear and uninterrupted unboxing video recorded from the moment the sealed package is opened is mandatory.
- Claims submitted without a valid unboxing video will not be accepted under any circumstances.
Non-Returnable Situations
Returns, refunds, or replacements will not be accepted for:
- Change of mind.
- Personal preference regarding color, size, or design.
- Minor variations in product appearance.
- Products reported after the 7-day return period.
- Claims submitted without a valid unboxing video.
Refund Process
Once the returned product has been inspected and approved, the refund (if applicable) will be processed to the original payment method within 5–7 business days.